Shipping Info

What you need to know when you buy products from us.

When you buy gear through our shop, your supporting a small New Zealand business.


We stand fully behind the brands we stock. We either use them on our tours, courses, and private trips at Packrafting NZ, or we’ve extensively tested them.


The process until you get your order

The best way to put your order through is via the online shop. That way we have all the needed details. As soon as your $ is in our account, we’ll pass your order on or send it if in stock. We will always email you in case we have to order it in / your item isn’t in stock.

Some items are being manufactured to your order, some get sent out the next day.
UPS is our preferred transport service, and in general they take 5 – 10 days for everything coming from overseas. Your items hit Customs NZ & clearance usually takes a couple days depending how busy they are.

NZ Post is the last piece in the puzzle before you get your hands on your new toy. We will try and update the shop regularly through the process and if your email address is correct, you will receive messages from where your order is in the process.



All our prices are in NZD and include 15% GST, and include all the fees involving Customs New Zealand. They will adjust with the currency exchange rate of the UDS. Our System grabs the latest rate once per day.

Follow the link to Customs New Zealand to calculate the rough cost for an item if you would bring it into New Zealand yourself.


If you have any questions about our shipping pricing or information above, please contact us.